Indian renewed smartphone brand ControlZ has expanded its authorised service footprint to over 700 centres across the country, aiming to resolve post-purchase repair and maintenance hurdles for second-hand device buyers. The expansion stretches the company’s service reach across 551 cities and more than 18,000 postal PIN codes in 31 states and Union Territories. Alongside the physical network growth, the company pairs its devices with an 18-month standard warranty and round-the-clock artificial intelligence customer call assistance to build consumer trust in restored electronics.
Key Takeaways
- Authorised service footprint grows to over 700 centres across 31 states and Union Territories in India.
- Network reaches 551 cities and more than 18,000 postal PIN codes.
- Devices come backed by an 18-month warranty package.
- Customers receive assistance via a 24×7 AI-operated call centre.
- Expansion targets customer trust in the renewed smartphone market.
Building Service Trust for Pre-Owned Phones
Buying a pre-owned or renewed mobile phone in India often comes with worries regarding product reliability, genuine parts, and repair options. While renewed devices let people buy flagship hardware at lower prices, many buyers hesitate due to weak repair options once the return window closes.
ControlZ, founded by Yug Bhatia, runs a renewal setup where pre-owned smartphones undergo hardware and cosmetic restoration before going on sale. The brand relies on automated tools and robotics at its renewal facility to restore phones to working condition. With this service network move, the brand wants to fix the post-purchase gap by placing repair points closer to users outside major metro areas.
“Buying a Premium Renewed device is not just about the purchase itself; customers also want the assurance of reliable support throughout the device lifecycle,” said Yug Bhatia, Founder and CEO of ControlZ. “Expanding to 700+ authorised service centres and reaching 18,000+ PIN codes is an important step in making that support more accessible across India. Along with our 18-month warranty and 24×7 AI-powered call centre, we are focused on creating an after-sales experience that gives customers greater confidence in choosing renewed.”
Broader Reach Across Indian Cities
The expansion covers both established Tier 1 locations and smaller Tier 2 and Tier 3 cities. The move gives customers direct access to authorised technicians rather than relying on unverified local repair shops. The brand pairs the physical centres with a round-the-clock AI call centre to answer user issues, verify warranty claims, and direct customers to their nearest service outlet.
Through this expansion, the company links device renewal, distribution, and repairs into a single system, helping buyers treat refurbished phones as reliable daily drivers rather than risky purchases.
Frequently Asked Questions
Q1. How many service centres does ControlZ have in India?
A1. ControlZ has expanded its authorised network to over 700 service centres across 551 cities in 31 states and Union Territories.
Q2. What warranty does ControlZ offer on renewed phones?
A2. ControlZ provides an 18-month warranty on its renewed smartphones.
Q3. How can customers get help for phone issues?
A3. Customers can use a 24×7 AI-operated call centre for immediate queries or walk into one of the 700-plus authorised service centres.
Q4. Which regions do the service centres cover?
A4. The centres cover more than 18,000 PIN codes across 31 Indian states and Union Territories, including metro markets and smaller cities.
