Google has rolled out a significant update to its Android operating system, enhancing the Messages app with AI-powered Scam Detection features designed to identify and warn users about fraudulent “unpaid toll” text messages. These scams have become increasingly prevalent, with the FBI reporting approximately 60,000 complaints related to toll scams in the past year. The Federal Trade Commission (FTC) also noted that consumers lost $470 million to text scams in 2024.
The Rise of ‘Unpaid Toll’ Scams
Scammers have been sending text messages that appear to come from legitimate toll services, claiming that the recipient has an outstanding toll balance. These messages often include a link to a fraudulent website designed to steal personal and financial information. The messages may use urgent language, such as threats of legal action or license suspension, to prompt immediate action from the recipient.
According to Google’s Android ecosystem president, Sameer Samat, the company has received numerous reports from users about these scams. He stated, “We’ve just been hearing from users like constantly that this is a problem.”
Google’s AI-Powered Scam Detection
The updated Scam Detection feature in Google Messages uses on-device AI to analyze text messages for signs of fraud. When a suspicious message is detected, the app will display a warning label, such as “likely scam,” and provide options to report and block the sender. This AI operates entirely on the user’s device, ensuring that message content remains private.
Google’s AI is trained to recognize various scam patterns, including those involving crypto scams, financial impersonation, gift card and prize scams, and technical support scams. The system analyzes approximately 2 billion messages each month, identifying potential threats in real-time.
Protecting Users Beyond Text Messages
In addition to enhancing scam detection in text messages, Google is testing features to protect users during phone calls. For instance, Android will now block app sideloading and the granting of accessibility permissions while on calls with unknown contacts. This measure aims to prevent users from unknowingly installing malicious apps or giving sensitive permissions during suspicious calls.
Furthermore, Google is piloting a feature in the UK that discourages opening banking apps while screen sharing during calls. This feature will alert users of a probable scam and offer an “end call” option or enforce a 30-second delay before allowing banking app access. The pilot includes banking apps like Monzo, NatWest, and Revolut on Android 11 and newer.
User Experiences and Community Responses
Many users have shared their experiences with “unpaid toll” scams on platforms like Reddit. One user reported receiving a message about an unpaid toll despite being a minor and not owning a vehicle. Another user noted receiving similar messages from out-of-state toll services, highlighting the widespread nature of these scams.
Staying Safe from Text Scams
To protect yourself from text scams:
- Be cautious of unsolicited messages claiming you owe money or need to take immediate action.
- Avoid clicking on links in suspicious messages.
- Verify the legitimacy of any claims by contacting the organization directly through official channels.
- Report and block suspicious messages using your messaging app’s features.
Google’s latest update to Android’s Messages app is a proactive step in combating the growing threat of text scams. By leveraging on-device AI, the company aims to provide real-time protection while maintaining user privacy. As scammers continue to evolve their tactics, staying informed and vigilant remains crucial.
