In a significant update rolled out on May 1, 2025, Google Voice introduced two major enhancements: three-way calling support and a redesigned in-call user interface. These changes aim to streamline communication for users, particularly those in business settings.
Three-Way Calling: A Long-Awaited Feature
The addition of three-way calling allows users to merge two separate calls into a single conversation. This is particularly beneficial for scenarios such as including a translator, adding legal counsel, or facilitating smoother call transfers. To initiate a three-way call, users can tap the “Add” button during an ongoing call, select the desired contact, and then tap “Merge” to combine the calls.
However, this feature is currently limited to Google Workspace customers with Voice Starter, Voice Standard, or Voice Premier subscriptions, as well as SIP Link Standard and SIP Link Premier users. The rollout is expected to complete over an extended period, potentially taking up to 15 days or longer.
Redesigned In-Call Interface
Alongside the new calling feature, Google Voice has revamped its in-call interface to provide a more intuitive and consistent user experience. The updated layout resembles Google Meet, with primary actions like Keypad, Mute, and Speaker prominently displayed. Secondary actions such as Transfer, Hold, and Merge are also easily accessible. Notifications, like a participant being on hold, now appear at the top of the screen.
This redesigned interface is being made available to all Google Voice users, regardless of their subscription tier.
User Reception and Future Considerations
The introduction of three-way calling has been met with positive feedback, especially from business users who require efficient communication tools. The revamped interface has also been appreciated for its intuitive design and ease of use.
However, some users have expressed disappointment that the three-way calling feature is not available to those using the free version of Google Voice. Additionally, the absence of Rich Communication Services (RCS) support continues to be a point of contention among users.
Overall, these updates represent a significant step forward for Google Voice, enhancing its functionality and user experience. As the rollout progresses, it will be interesting to see how these changes impact user engagement and satisfaction.
