Ameyo Emerge has migrated to Microsoft Azure platform to enhance the customer service capabilities of the cloud-based contact center software. Touted to occupy a dominant position in the SaaS-based customer support, Ameyo Emerge will not only enable quick deployment of the product but also reduce the cost of ownership. Moreover, the integration with Azure enhances scalability and management irrespective of location.
Commenting on the development, Bishal Lachhiramka, CEO, Ameyo Emerge disclosed that the company is committed to enabling customers with modern capabilities to enable them to scale-up and remain competitive in a dynamic business environment. The migration to Azure will enable the company to build a process and technology to suit their business model.
By joining hands with Microsoft Azure, Ameyo Emerge reduces the organization’s customer and technical support budget by up to 30 percent. Moreover, with assured uptime on the cloud, Ameyo Emerge will be able to retain businesses including the building of applications at a quicker rate. Eventually, this will reduce total development time from start to finish.
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Responding to media queries, Harish Vaidyanathan, Director – Independent Software Vendor Programs, Microsoft India revealed that cloud is rapidly enabling a wide range of businesses, companies across all verticals to boost not only the growth but also create seamless customer experience across channels.
By integrating with Azure, Ameyo Emerge will be able to get the required hyper-scalability and flexibility including the ability to offer rich and secure experiences for customers.
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Ameyo has already established a successful global presence worldwide in the emerging markets like India including developed markets. Moreover, the integration with Microsoft Azure will enable the company to establish a presence in other markets and countries.
Microsoft Azure is a cloud-based platform with which you will be able to build, deploy and manage mission-critical web applications on a location as per your preference. Since the servers are located across a global network of Microsoft-managed data centers, products like Ameyo Emerge will be able to gain from improved uptime with seamless integration with existing infrastructure and financially backed service level agreements.