Indian mobile brand Ai+ Smartphone plans to scale its after-sales service network past 1,000 touchpoints across India, alongside opening its first brand-owned exclusive service centre in Delhi around the upcoming Diwali festive period. The company is also rolling out a dedicated digital application, the Ai+ Assistance App, to help users troubleshoot hardware problems, book repairs, and track service requests directly from their phones.
Key Takeaways
- Network expansion adds over 200 centres to reach more than 1,000 service locations across India.
- First dedicated company-run service centre opens in Delhi during Diwali.
- Target repair times range between same-day delivery and seven days based on problem complexity.
- New Ai+ Assistance App provides repair bookings, live ticket tracking, and device diagnostics.
- Parent company NxtQuantum Shift Technologies builds the devices on NxtQuantum OS.
Physical Network and the First Exclusive Centre
Ai+ Smartphone currently operates more than 800 service locations nationwide. The planned rollout of over 200 new facilities will push its total support footprint past the 1,000-centre mark, aiming to give phone buyers in both metro cities and smaller districts quicker access to repair work.
The flagship Delhi centre, planned for Diwali, will operate as a dedicated hub exclusively for Ai+ phone owners. The site will maintain stocks of genuine spare components, offer standard repair services, handle warranty inspections, and provide software guidance. The company stated that standard repairs will target turnaround timelines between same-day turnaround and seven days depending on technical requirements.
NxtQuantum Shift Technologies CEO Madhav Sheth stated that customer relationships begin after the device purchase, pointing to network availability and repair transparency as core focuses for the brand. Sheth founded NxtQuantum Shift Technologies as a domestic deep-tech firm that develops NxtQuantum OS, an indigenous operating platform used in Ai+ phones.
Digital Support via Ai+ Assistance App
To complement physical service centers, the company developed the Ai+ Assistance App. The app serves as a centralized hub where users can view phone specs, review warranty status, locate nearby authorized centers, book service slots, and monitor ticket status in real time. It also contains self-help troubleshooting modules to help users solve minor software bugs at home before visiting a store.
Frequently Asked Questions
Q1. What is the total number of service centres planned by Ai+ Smartphone in India?
A1. The company is adding over 200 new locations to its current base of 800 centres to cross 1,000 touchpoints across India.
Q2. Where is the first exclusive Ai+ service centre opening?
A2. The first dedicated company service facility will open in Delhi around Diwali.
Q3. What features does the Ai+ Assistance App provide?
A3. The app allows users to check warranty coverage, find service centres, schedule appointments, track repair jobs live, and access basic troubleshooting guides.
Q4. What is the expected repair turnaround time at Ai+ service centres?
A4. Common repair jobs are targeted to take between same-day completion and seven days depending on the problem.
Q5. Who owns Ai+ Smartphone?
A5. Ai+ Smartphone is built by NxtQuantum Shift Technologies, an Indian tech firm led by CEO Madhav Sheth.
