Canon India has taken another step in expanding its business solutions portfolio with the launch of Tungsten TotalAgility, an intelligent automation platform aimed at simplifying and streamlining document-heavy workflows for Indian enterprises. The platform is positioned as a response to the growing need for faster, more reliable processing of information that traditionally requires a great deal of manual effort and oversight. At its core, Tungsten TotalAgility combines Artificial Intelligence (AI) and Robotic Process Automation (RPA) to help organizations manage complex processes more efficiently.
Developed by Tungsten Automation, the platform is designed to convert unstructured information into usable, actionable data. This includes documents such as invoices, application forms, identity proofs, emails, and other formats that do not follow a fixed structure. By doing so, it aims to improve both the speed and accuracy of everyday business operations, which, in many organizations, still rely heavily on manual data entry and review.
Key Takeaways
- Canon India introduces Tungsten TotalAgility for end to end process automation.
- The platform uses AI and Machine Learning to extract data from unstructured documents.
- A low code interface allows business users to create workflows without deep technical knowledge.
- The solution targets sectors like Banking, Financial Services, and Insurance (BFSI) for tasks such as loan processing.
- Out of the box connectors ensure the platform works with existing Enterprise Resource Planning (ERP) systems.
The timing of this launch is notable, as many Indian enterprises are actively shifting toward digital first strategies. Tungsten TotalAgility brings together document intelligence and process orchestration in a single platform. This means it does more than just read documents. It can also automatically route information through predefined approval stages, apply business rules, and trigger follow up actions without constant human intervention.
In practical terms, this can make a noticeable difference in sectors like banking and financial services. For instance, during loan processing, the platform can extract relevant data from income proofs and identity documents, validate the information, and move the application through the required compliance checks. This helps reduce approval times while still maintaining regulatory standards, something that many institutions struggle to balance.
Mr. C Sukumaran, Senior Director of Products and Communication at Canon India, shared that the company’s focus is gradually shifting beyond standalone hardware offerings. According to him, Canon is increasingly looking to deliver complete software driven solutions that support operational excellence. By adding Tungsten TotalAgility to its lineup, Canon aims to help large enterprises manage scale, complexity, and ongoing digital transformation more effectively.
Tungsten Automation, the company behind the platform, was previously known as Kofax. It has a long standing presence in the imaging and document management space and serves thousands of customers globally. TotalAgility, in particular, is recognized for its ability to handle unstructured data, which can include text from emails, hand drawn designs, scanned documents, and mixed format files that traditional systems often find difficult to interpret accurately.
One of the more practical aspects of the platform is its low code development environment. This feature allows business users, not just professional developers, to design and modify workflows using a visual, drag and drop interface. As a result, teams can respond more quickly to process changes without placing constant demands on IT departments. Over time, this flexibility can lead to faster innovation and more adaptable operations.
In addition, the platform offers real time analytics and monitoring tools. These give managers visibility into how workflows are performing, where delays are occurring, and which areas may need improvement. While analytics alone do not solve problems, having timely insights does make it easier for organizations to refine their processes and make more informed decisions.
Related FAQs
Q1: What is Tungsten TotalAgility?
A1: It is an intelligent automation platform that uses AI and RPA to automate document intensive business processes such as onboarding, claims management, and approvals.
Q2: How does Canon India support this platform?
A2: Canon India, along with its authorized partners, provides the software, supports integration with existing enterprise systems, and offers ongoing implementation and support services.
Q3: What are the benefits for the BFSI sector?
A3: The platform helps automate tasks like KYC validation and loan processing, which can reduce approval timelines and support more consistent risk assessment.
Q4: Can it work with existing software like SAP or Oracle?
A4: Yes, Tungsten TotalAgility includes built in connectors that allow it to integrate smoothly with commonly used ERP and CRM systems such as SAP and Oracle.
