Flipkart has partnered with Japanese consumer electronics maker Casio to handle walk-in after-sales repairs and replacements across India through its specialized service wing, F1 Info Services. The arrangement lets Indian consumers access repair support for Casio calculators across 250-plus centers, while dedicated technical setups in select cities will service Casio wristwatches and Electronic Musical Instruments. The services cover both in-warranty and out-of-warranty products bought in India.
Key Takeaways
- F1 Info Services manages calculator repairs and replacements at more than 250 walk-in locations spread across 228 cities and 23 states.
- Watch and Electronic Musical Instrument repairs are available across 25 specialized centers in 24 cities and 17 states.
- The network handles both in-warranty and out-of-warranty Casio products bought in India.
- Technicians received preparation directly under a joint Train-the-Trainer program with Casio, passing formal technical tests before handling devices.
- Customers can check official center locations and contact details directly on the Casio India website or by calling Casio phone support.
Wider Service Reach for Calculators and Electronics
Casio India sells millions of student calculators, G-Shock wristwatches, and electronic keyboards every year. Finding prompt repair options in non-metro locations has often been a challenge for buyers. Under this new rollout, the F1 Info Services network widens coverage for basic and scientific calculators to 228 cities. This includes major state capitals as well as Tier-2 and Tier-3 towns.
For more complex hardware like digital keyboards, synthesizers, and wristwatches, operations are running out of 25 centers across 24 cities. These locations will feature technicians who completed hands-on verification tests created by Casio engineers to maintain repair standards. In metro cities, services will run through company-owned, company-operated setups.
Nitin Bhan, Vice President and Head of Jeeves and F1 Info Solutions and Services at Flipkart, explained that the collaboration allows the company to extend walk-in technical care for major consumer electronics. Takuto Kimura, Managing Director at Casio India, stated that expanding accessible, professional service support helps maintain product durability and customer trust after purchase.
Customers needing service can walk into these authorized centers with their invoice and product. Addresses and contact information are updated on Casio’s official web portal.
Frequently Asked Questions
Q1. Which Casio products are covered under the F1 Info Services agreement?
A1. The centers service Casio calculators, wristwatches, and Electronic Musical Instruments like keyboards.
Q2. Can I get service for Casio products purchased outside India?
A2. The walk-in service support through this network applies to Casio products purchased within India.
Q3. Does F1 Info Services handle out-of-warranty Casio repairs?
A3. Yes, technicians at these authorized centers will accept both in-warranty and out-of-warranty Casio devices.
Q4. Where can buyers find the full list of Casio authorized service centers?
A4. The complete list of walk-in center addresses is available on Casio India’s official website and through their official customer support phone lines.
Q5. How many Indian cities have walk-in support for Casio calculators?
A5. Walk-in calculator repair and replacement support is active across 228 cities in 23 states.
