Microsoft recently announced the global rollout of Windows 10 October 2018 update. However, the company has now paused the rollout after several users reported that all of their personal data was deleted after installing the new update. Files such as documents, pictures, music, and videos stored in Windows 10 libraries are completely wiped out without any warning, and it appears they cannot be recovered if a backup wasn’t created before the upgrade.

The issue was reported soon after Microsoft started rolling out the Windows 10 October 2018 update, and the company has now officially acknowledged the issue.

“We have paused the rollout of the Windows 10 October 2018 Update (version 1809)  for all users as we investigate isolated reports of users missing some files after updating,” said Microsoft on its support page.

Users who have been affected by the glitch are advised to directly get in touch with Microsoft. In the meantime, users who downloaded the new update are advised to leave their local disk drives untouched, implying they should not copy, delete, move, or download any files.

“If you’ve run into the “missing files after update” issue for 1809/October 2018 Fall update, please call our support line. They have the tools to get you back to a good state. This build is no longer available to download manually,” explained Dona Sarkar, head of Windows Insider program.

For now. Microsoft has decided to stop the rollout until it resolves the issues found in the update. Users, in the meantime, are advised not to install the Windows 10 October 2018 update until Microsoft gives a green light.