Government of India is realizing the potential of Information technology and the change it can bring to the society as a whole. The organization decided to leverage available wireless and new media technology platforms for delivery of public information and services to citizens and business. As an initiative, the information and technology department of India, an arm of Indian government under Information and Broadcasting ministry has started a service called Mobile Seva.
Department of Electronics and Information Technology (India) launches Mobile Seva
The Mobile Seva is a national mobile-governance initiative aiming to provide government services to the people through mobile phones and tablets. The project assumes importance as it will help customers access the core structure of public services through mobile devices.
The project was launched by J. Satyanarayana, secretary, Department of Electronics and Information Technology (DeitY).
Mobile Seva enables government departments integrate both web and mobile based services seamlessly to enhances access to services. Currently, 833 national and state government departments are using Mobile Seva to provide SMS-based services. A mobile applications store has also been developed by DeitY as part of the project. The app store currently hosts over 240 live mobile applications that are free to download.
Mobile Seva will integrate the mobile platform with the e-Governance infrastructure like State Data Centers (SDCs), State Wide Area Networks (SWANs), State and National Service Delivery Gateways (SSDGs/NSDG).
Taking cues from Ministry of External Affairs after it launched mPassport seva, information and technology department of India too has come forward and promote use of mobile services. With Mobile Seva users will get a chance to directly interact with Government Departments through SMS, and 254 public services have already been made available to the citizens.