Brunswick County residents are gearing up for a series of overnight outages impacting internet, TV, and phone services due to essential network maintenance by local providers, primarily FOCUS Broadband and Spectrum. These outages are part of scheduled repairs and upgrades crucial for maintaining service reliability and quality.
What’s Happening?
When: The outages are scheduled for the late hours of August 23rd through the 25th, from midnight to 6 AM each night.
Who: All cable modem users in specific parts of Brunswick County, including areas north of Shallotte like Town Creek, Bolivia, Prospect, Bell Swamp, as well as Holden Beach, Midway, and Sunset Harbor.
Why: Emergency maintenance is necessary to repair critical fiber damage caused by recent construction activities. These repairs are essential to prevent longer-term disruptions.
Customer Impact and Communication
Residents can expect disruptions in their internet, cable TV, and telephone services during these hours. FOCUS Broadband has communicated through their platforms that repair crews will be working diligently to restore services as quickly as possible. They have issued advisories on their website and via direct communication channels to prepare residents for the expected service downtime.
Community Responses and Concerns
Local forums and social media reflect a mix of frustration and understanding among residents. Many appreciate the heads-up and the necessity of the work, especially those who recall previous outages caused by unforeseen circumstances. However, some express concern over the timing and impact on early morning routines.
Tips for Residents
- Plan Ahead: Consider downloading necessary shows, movies, or work materials ahead of time.
- Stay Informed: Keep mobile devices charged and monitor local service updates via FOCUS Broadband’s and Spectrum’s customer support and social media channels.
- Emergency Contacts: Ensure you have non-internet-dependent means to contact emergency services if needed during these outage windows.
Looking Forward
FOCUS Broadband and Spectrum have expressed their commitment to minimizing the impact on customers and improving infrastructure resilience. This maintenance is part of broader efforts to enhance service quality across the county, reflecting ongoing investments in technology and customer service enhancements.
While the scheduled outages in Brunswick Co. pose temporary inconveniences, they are critical for long-term service improvements. By staying informed and prepared, residents can navigate these disruptions with minimal stress.
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