Reliance communication, under the leadership of Anil Ambani has launched Smart care on Twitter that will provide various account management services to the wireless subscribers through the micro-blogging site’s platform. The main motive to start this service is to provide users with some information without them needing to approach the traditional customer care services.
Gurdeep Singh, the CEO of consumer business, Reliance communications pointed out that this step will empower the customers and make sure that they get a proper backend assistance of the data that will inform of the best choice that they can make to get an all-round experience.
Arvinder Gujral, director, business development, Twitter Asia-Pacific, applauded the efforts by Reliance communications, stating that as the time people spend on social platforms is increasing, taking such initiatives will make sure that the subscriber’s productivity doesn’t go down.
The other advantages of Smart care include the fact that from anywhere in the world, at any time you can pay bills, recharge online, monitor your usage and manage your account without the need for a call or a visit to the store. The best thing for this service is that there are no extra costs other than the data that will be used to access twitter.
The user will also not need to make any special account, their existing twitter account is sufficient for accessing the services.@RelianceMobile is the twitter handle that the user needs to Tweet to manage his/her account. To deregister, you just have to send a tweet to @RelianceMobile with #deregister.
Here are the steps that you need to follow to register for this service.
- Go to the registration page.
- Enter the number of the sim that you are registering.
- Enter the Twitter ID and password that you are using at the time.
- After the credentials are verified, an OTP will be send to the entered number.
- Enter the OTP and submit the form.
Moving on to the services that you can access with smart care depending on your connection.
Some sample service hashtags are as follows:
| Recharge | #Recharge | Recharge your account instantly. Just select a recharge voucher from our wide range of products. Moreover, you can view details of recharge vouchers such as talk-time, validity, service usage charges and a lot more before buying them. |
| #MyRecharge | Displays last three recharges. | |
| #TopUp | Check details of various top-up vouchers available. | |
| #DataPack | Check details of various data vouchers available. | |
| #NightPack | Check details and avail of various night calling packs | |
| #OnNetPack | View a list of various special tariff vouchers for Reliance to Reliance calling. | |
| #UnlimitedPack | Get a list of vouchers with unlimited calling to Reliance numbers. | |
| #MinutePack | Check a list of minute packs available for recharge. | |
| #WeekendPack | Enjoy special tariffs for weekends, view list of packs and subscribe to them online. | |
| #SMSPack | Check best SMS packs available. | |
| #LOCALPack | Select a pack from the list of local calling packs. | |
| #STDPack | Get various STD packs as per your need. | |
| #ILDPack | Get a list of International Roaming plans. | |
| #BBPack | Get a perfect plan for your Blackberry. | |
| My Account | #Bal | Get your account balance online. |
| #DataBalance | Check your internet data balance. | |
| #MyPlan | Know your base tariff plan details. | |
| #MyPacks | Keep a tab on the packs you have on your phone. | |
| #MyData | Allows you to view an estimate of your current data usage. | |
| My Offers | #MyOffers | View and buy offers applicable for your number. |
| #Buy <Packname> | Buy packs online. | |
| Value Added Services | #Start | Check popular Value Added Services and subscribe to them online. |
| #Stop | If you need to unsubscribe a Value Added Service. | |
| #MyTunes | Select and subscribe to a tune of your choice. | |
| Help me | #CallMe | To get our customer service executives to get in touch with you. |
| #Help | Get quick reference of services or available hashtags. | |
| #Deregister | Deregister from Twitter Care services. |
For post paid mobile you can access, account information, do online bill payment, manage your VAS (value added services) and know the current offers. With prepaid connection, you can get all the features of the postpaid connection, in place of online bill payment, you can do online recharge and same is the case for postpaid and prepaid dongles.
To get a list of available hash tags, post @RelianceMobile #Help.
As for following the @RelianceMobile twitter handle, there is no need for you to do it separately, it will be done automatically once you register. Please also keep in mind that these services are available in the form of one to one linkage, that is, only one twitter account can be linked to only one number. You can use #Callme for any other issue that you are facing.
