On May 23, 2024, a significant outage impacted Microsoft’s Bing search engine and Copilot services, causing widespread disruptions in search functionalities and AI-powered tools globally. The issue began around 3 a.m. Eastern Time and was resolved by 11 a.m. the same day.
Impact on Services
The outage primarily affected Bing’s API, which is integrated into various platforms, including ChatGPT, DuckDuckGo, and other search engines that rely on Bing’s indexing services. Users reported issues ranging from search errors and non-loading pages to complete service unavailability. Microsoft’s Windows Copilot, a feature integrated into Windows 11 and used in applications like Microsoft Edge’s sidebar and SwiftKey on Android, was also heavily impacted.
Global Reach of the Outage
The disruption was not limited to a single region but affected users worldwide. Reports of connectivity issues came from the United States, United Kingdom, China, France, and Belarus, among other countries. This widespread effect underscores the critical dependency of numerous services on Microsoft’s Bing API.
Restoration of Services
Microsoft’s engineering teams worked diligently to diagnose and fix the root cause of the outage. By 11 a.m. Eastern Time, services were fully restored. Microsoft has not publicly detailed the specific cause of the outage, but it has assured users that measures are being taken to prevent similar incidents in the future.
User Experience and Reactions
During the outage, users took to social media platforms like Twitter to express their frustrations and seek information. The downtime highlighted the heavy reliance on Bing’s infrastructure for both individual users and businesses. Many users were forced to temporarily switch to alternative search engines, illustrating the critical role that Bing plays in the digital ecosystem.
Microsoft’s Response
In response to the outage, Microsoft emphasized its commitment to ensuring the reliability of its services. The company is likely to review and enhance its systems to better handle such disruptions. This incident serves as a reminder of the interconnected nature of modern web services and the importance of robust infrastructure to support them.
While the Bing and Copilot outage caused significant inconvenience for users worldwide, Microsoft’s prompt action to restore services minimized the long-term impact. This event highlights the importance of continuous improvements in service reliability and the need for diversified dependencies in digital tools.
