Users Voice Concerns Over Copilot’s Performance Versus ChatGPT

Users Report Dissatisfaction with Copilot Compared to ChatGPT; Microsoft Attributes Issues to Misunderstandings and Misuse
Explore the differences between Microsoft's Copilot and ChatGPT, focusing on user complaints, Microsoft's explanations, and the distinct features of both AI tools.

In the evolving landscape of artificial intelligence (AI), users have expressed frustrations with Microsoft’s Copilot, citing it doesn’t measure up to the capabilities of ChatGPT. Microsoft, on the other hand, argues that the core of these issues lies in misunderstandings and incorrect usage by consumers.

Copilot, Microsoft’s suite of AI tools, has been integrated into various Microsoft 365 services since its launch in late 2023 and early 2024, aiming to enhance productivity across enterprise software applications. Unlike ChatGPT, Copilot is designed not as a standalone product but as an addition to Microsoft’s broader service offering. Pricing models reflect this, with Copilot being included in Microsoft 365’s enterprise packages, while ChatGPT offers a free version alongside its Plus and Enterprise subscriptions. Microsoft Copilot is presented as an add-on for Microsoft 365 users at $30 per user per month, with some versions of Copilot available for free on platforms like Bing and Windows​​.

One of the critical distinctions between Copilot and ChatGPT is their data handling and functionality. Copilot leverages Microsoft Graph and your Microsoft 365 data to offer personalized assistance, thus integrating tightly with Microsoft’s ecosystem. This design enables Copilot to perform tasks like drafting emails, summarizing email chains, and finding files within Microsoft’s suite of products. In contrast, ChatGPT’s functionality, while broad and versatile, doesn’t access or utilize organization-specific data, which limits its capacity for personalized assistance within a corporate environment​​.

Moreover, the question of copyright has become a sticking point for organizations. Copilot does not claim copyright over its outputs, and Microsoft has even promised to defend customers in copyright disputes, a commitment not mirrored by OpenAI’s handling of ChatGPT. This aspect might sway corporate users towards Copilot, despite any functionality gaps they perceive compared to ChatGPT​​.

Another consideration is the factual reliability of both tools. Both Copilot and ChatGPT have their limitations when it comes to the accuracy and currency of the information they provide. However, Microsoft has emphasized that Copilot’s integration with the user’s own data through Microsoft 365 can deliver more tailored and relevant insights for business applications​.

In response to customer feedback, Microsoft insists that the perceived shortcomings of Copilot stem largely from misunderstandings about its intended use and capabilities. The company suggests that when used as designed, within its ecosystem and for its specific applications, Copilot delivers significant value and productivity enhancements.

This debate highlights the broader challenges and opportunities in the AI space, as users navigate the strengths and limitations of these advanced technologies. As AI continues to evolve, the dialogue between users and developers will be crucial in shaping tools that best meet the diverse needs of individuals and organizations.

About the author


Ashlyn Fernandes

Ashlyn is a young communications professional with disciplined training and apt exposure. He has been a voice for a number of media houses in the country and overseas. Travel, Technology, Consumer, Real Estate and Healthcare have been his main areas of practice using conventional messaging with effective digital strategies.

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