Samsung issues statement over battery woes with the Galaxy Note 8

It appears a handful of Galaxy Note 8 users are experiencing battery issues with the device. As some of the handset’s users are now complaining that they are unable to charge the handset once the battery completely drains out.

Also, it seems that the issue is just not limited to the Galaxy Note 8, as some users of the Galaxy S8 and Galaxy S8+ are facing the same issue.

Samsung has officially acknowledged the issue; however, the Korean manufacturer says it’ll make any further comments if the issue affects a larger user base.

“Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices.” said Samsung in a statement.

Sources suggest that the issue could be limited to carrier-locked variants of these handsets in the US. The Galaxy flagship range in the US gets powered by the Snapdragon 835 processor. That being said, it still remains unclear whether the issue is just limited to Snapdragon versions of the handset.

For now, users who’ve encountered such an issue with their Galaxy Note 8, the Galaxy S8, and the Galaxy S8+ are advised to get in touch with Samsung’s customer service. Preliminary reports also suggest that users can seek a replacement device if any of the aforementioned devices get bricked after the battery was completely drained out.

Did you face a similar issue with your Galaxy Note 8, Galaxy S8, or Galaxy S8+ where the device  did not turn on again after the battery had become completely exhausted? Let us know in the comments below.

In other related news, a teaser of an upcoming Galaxy On phone has gone live on Amazon India.

About the author

Abhinav Mishra

Abhinav is technology enthusiast who loves gaming and collecting old-school gadgets. He is awestruck by the amazing impact technology has on our daily lives. At PCT, he is the go-to man for anything gaming or related to smartphones. You can usually find him on PSN blabbering about his MKX skills.