Samsung’s newly released Galaxy S25 Plus and S25 Ultra smartphones are encountering charging problems when used with official Samsung charging cables, according to numerous user reports circulating online. These issues range from significantly slower-than-expected charging speeds to complete charging failures, leaving some users with drained or unusable devices.
The reports surfaced shortly after the phones’ release, initially appearing on tech forums and social media platforms. Users shared experiences of plugging their S25 Plus or Ultra into the wall using the cable included in the phone’s box, only to find the device charging at a snail’s pace or not charging at all. Some users noted that the phones displayed a “slow charging” message, even when connected to a fast-charging adapter. Others reported the phone failing to recognize the charger entirely.
A recurring theme in the user reports is the use of official Samsung cables. While some users experienced issues with third-party cables, the vast majority of complaints specifically mention the cables provided by Samsung with the S25 series. This narrows the potential problem area and raises concerns about the quality control of Samsung’s own accessories.
One user, posting on a popular tech forum, shared screenshots of their S25 Ultra taking over three hours to reach a full charge, despite using the official 45W charger and cable. “My old S23 charged in under an hour,” the user wrote. “This is ridiculous for a brand new phone.” Another user on social media posted a video showing their S25 Plus repeatedly disconnecting and reconnecting from the charger, preventing any consistent charging.
The problem seems to affect both the S25 Plus and the S25 Ultra models, although reports for the Ultra appear to be slightly more frequent. There is no clear pattern regarding specific regions or batches of phones, suggesting a potentially widespread issue.
Several users have tried different troubleshooting steps, including restarting their devices, clearing the charging port, and trying different wall outlets. While some found temporary relief, the problem often returned. A few users reported success after switching to a different cable, even a non-Samsung one, further pointing to the official cable as the likely culprit.
Tech websites and blogs have started reporting on the charging issues, amplifying user concerns and putting pressure on Samsung to address the problem. Some publications have tested the S25 series with different chargers and cables, confirming the inconsistency in charging speeds when using the official Samsung cable.
Samsung has acknowledged the reports and stated they are investigating the issue. In a brief statement released to some tech publications, a Samsung spokesperson said, “We are aware of the charging concerns reported by some Galaxy S25 users and are looking into the matter. We encourage affected customers to contact Samsung support for assistance.” The company did not provide any further details about the potential cause of the problem or a timeline for a fix.
The charging issues come at a crucial time for Samsung, as the company is trying to maintain its position in the competitive smartphone market. Negative publicity surrounding a flagship device can significantly impact sales and brand reputation. The company’s response to this issue will be closely watched by consumers and industry analysts.
Until Samsung releases an official fix, users experiencing charging problems with their S25 Plus or Ultra may want to try using a different, known-good charging cable. While this might not be an ideal long-term solution, it could provide a temporary workaround. Users are also advised to keep their phone’s software updated, as Samsung might address the issue through a software patch. The company’s customer support channels are likely to be busy in the coming days and weeks as more users encounter the problem.
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